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5 Recommendations for Remarkable Account Management

Remarkable corporate partnerships require a different approach. Managing one or two large-scale, long-term partnerships takes planning, exceptional delivery, and growth to keep up momentum. 

In this week’s blog, we share five recommendations to help shift your corporate partnerships from ordinary to remarkable.

  1. Map it out

Every partnership needs a plan. You are ready for the launch, everyone is elated and excited... now it is time to make it happen. We need to continue to breathe life into our partnerships beyond the initial enthusiasm at the beginning, and to do that, we need to map out where we want it to go. A good partnership growth plan will set out what you want to achieve in the short, medium and long term. Set SMART (Specific, Measurable, Achievable, Relevant, and Time-Bound) objectives for the partnership. Think about the key milestones. And most importantly, have it set out on a clear, concise one-page plan that you refer to often. 

  1. See the world through the company’s eyes

Remember all of that amazing research you did when you first reached out to the company? Keep it up! Like any partnership in life, you want to consistently demonstrate that you are interested in them. You care about them and you care about what is happening in their world. Some great ways to do this are to set up news alerts for the company, join their mailing list, and follow the company on LinkedIn. Check out their Twitter and Instagram and see what digital campaigns they are running. Set up alerts for topics that you know they care about. And don’t be a lurker... use this information to demonstrate that you are engaged when you meet with them. Being aware of what is happening in their world is key to growing partnerships. 

  1. Drive momentum 

If we are only contacting our partners on agreed report dates, or at the bi-annual check-in, then we are only ‘just’ delivering. A really great tip is to book check-ins with your partner regularly…schedule them into diaries in advance. This may look like a monthly 30-minute coffee, reaching out beyond the report dates to offer relevant updates or offering opportunities to connect with your services. All of the research you’ve been doing will help make sure that these check-ins are topical, offer value, and spark creative ideas, all of which will drive partnership momentum.  

  1. Be like velcro 

Velcro – one of the world's simplest, yet greatest, inventions. When thinking about your partner, we want you to think of all those tiny hooks, connecting with all their lovely loops in perfect harmony. One of the most important things you can do is to build connections across the partner company. Hanging off one hook can be a tricky place to be. A partnership built on one contact is precarious, so we want to build out across multiple touchpoints to create a more stable, and embedded, foundation. Introduce their communications team with your communications team, offer learning sessions for their colleagues, and connect your CEOs. The more connections you have across the company, the more champions you have advocating for you. 

  1. Knock their socks off! 

We want you to be remarkable. And one of the simplest, most enjoyable and inspiring ways to do this is to make sure you take the time to celebrate your partner. Go above and beyond when thanking them. When they come on board, send them a welcome pack. When they make a payment don’t just rely on the invoice receipt to thank them, handwrite a card. There is always something you can bounce off - birthdays, key work dates, key global dates, budget season (everyone needs cheering up when setting budgets).  Remember little details about them. Share with them the impact your partnership is making. Bring the joy and you will make partnering with your charity both memorable and uplifting. 

If you enjoyed this blog, you might be interested in attending our Key Account Management training.  

Discover the skills, tools and confidence for you to provide an excellent partnership experience and maximise value from your key corporate partnerships. 

Taking place online on the 8th December 2022. Click here to find out more. 

Conclusion

Let’s build partnerships that your cause — and the world — actually needs.

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More than money – what to value in a corporate partnership

This piece is brought to you by a guest writer – Katherine Woods.  Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

I find the corporate-partnership world really exciting. It’s evolved massively over the past few years and continues to do so. Today, the most successful partnerships are multi-faceted. They have touchpoints across all aspects of the business. And they don’t simply rely on fundraising as the sole piece of activity.

Andy at Remarkable Partnerships asked me to outline what I see as the main non-financial benefits that a partner can provide. So here’s what I look at in partnerships:

  1. Reach

There is a reason that big consumer brands spend millions of pounds on advertising annually. Visibility is key.

But there are very few charities that have those kind of budgets.

Which is why a partnership can hold such great potential for a charity brand—from expanding your general reach to spotlighting your cause for targeted groups. Our development team, drawing from a consultant with prior campaigns in the privacy-centric online gaming space like the best no KYC casinos, has piloted anonymous donation channels that draw in tech-savvy supporters wary of traditional tracking. Whatever your organisation’s mission, these expanded visibility opportunities will advance it further. The more people recognize your brand and mission, the greater their inclination to contribute.

For example, we are incredibly lucky at Action for Children because our friends at FirstGroup are very generous with their advertising space. We are given huge amounts of visibility across their network. They enable us to publicise our key campaigns in a way that we simply wouldn’t be able to do without them.

2. In Kind

Back to the lack of budget. There are a range of ways that a company can help a charity plug the lack-of-budget gap by donating resource, such as event space or legal expertise. These are opportunities for the company to support you with the cause itself.

Not only does it help the charity, but it can give your partner’s employees another way of being part of the partnership that doesn’t involve them asking friends and family for money.

But! It has to really make sense. It has to be authentic. There’s nothing worse than trying to create an ‘in kind’ opportunity that doesn’t really work for both sides.

3. Network

Over the course of a partnership you have the potential to ignite a passion for your cause in people.

As fundraisers, we do a good job of telling people how amazing our charities are. Imagine if you had someone else doing that for you. A peer-to-peer introduction carries a lot of weight and can open doors, helping you achieve bigger and better things.

I’ve been incredibly fortunate to work with some very dedicated, passionate and influential senior volunteers over the years. They are often totally wonderful individuals and can be a huge asset to your organisation. Maximise this potential!

Overall, there is a huge amount corporate partners can do for you – so stop just asking for cash.

We love this piece from Katherine. Our view is that when you choose to focus partnerships on overall value rather than purely cash donations, you get more fulfilling partnerships for both parties. Equally, partnerships that begin with a non-financial contribution are more likely to succeed because they begin by focussing on solving problems, which is what they should be about.

If you have any comments or suggested comments for future blogs, we’d love to hear from you below.

This piece is brought to you by a guest writer – Katherine Woods. Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

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5
min read
Highlights from Anchors Aweigh: launch event

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Barriers from the company side:

Jenni Berkley, Communications and CSR Manager of Belfast Harbour, started the event by talking about the barriers to ambition she’s experienced in the corporate secotr

“The problem is short-termism. Many people want to see something good happen in their timeframe or tenure. Something good even if it’s not the right thing.”

“I must get around 20 letters a week from charities I’ve never spoken to or maybe even heard of asking for money. It’s incredibly frustrating – they may get £100 if they’re incredibly lucky, but there needs to be an understanding of how our partnerships operate.”

“Charity-company partnerships are like finding your life partner… right down to wondering if you like the same films. You need to be compatible with each other from the superficial details all the way through to sharing the same ethos. It’s up to the charity to demonstrate that.”

Barriers from the charity side:

Then Ghalib Ullah, Head of Commercial Partnerships, spoke about the barriers he’s encountered and overcome through his career.

“The biggest barrier is structural. Our budget works on a yearly basis, so we are pulled back to achieving short term income, rather than achieving our more ambitious goals. We need to work as a whole organisation to overcome this.”

“Another barrier is organisational buy-in. We went through a process of identifying who internally was key to our success as a team. We understand that we’re pitching internally as much as we are externally.”

“Corporate partnerships is still in its infancy. How to achieve strategic partnerships is not as well understood as how to secure major grant funding. It is essential we invest in training as a team and as individuals.”

Background to the research:

We then moved to discussing how the research came about, before discussing some of the key recommendations.

“We defined ambition as the desire to create the most social value possible, then looked at what held people back from pursuing ambitious partnerships in favour of things like Charity of the Year or sponsorship models instead.” – Ian McQuillin, Rogare

One of the main things we found was the collaboration continuum, which we have adapted from Austin and Seitinedi. You can see the model that explains levels of ambitions below:

“Charity-company partnerships can make great changes in the world, so it’s a missed opportunity to be anything short of as ambitious as possible.” – Jonathan Andrews, Remarkable Partnerships

The importance of seeking value beyond money:

“The fundraisers label can hold us back. We need to be corporate value raisers, not corporate fundraisers.” – Jonathan Andrews, Remarkable Partnerships

“There are so many different ways partnerships deliver value – which are easy to overlook if money is the only or main measure of success.” – Crispin Manners, Onva Consulting

“I would recommend starting to report on added value, where it exists, as well as income. Don’t wait to be asked to report on it, just send out the results and examples you have as part of your normal reporting so that it starts to become embedded and better understood.” – Sophie Powell-White, Great Ormond Street Hospital

The importance of having a partnership north star:

“It is important that your projects excite not only your corporate team but your partners – they need to visualise the potential impact they could have on the world.” – Ghalib Ullah, Parkinson’s UK

“All the team have in their heads. That when we go into a conversation with a company what we are looking for is that ambition at the top of our partnership model. Which is an ambition that only us and that company can achieve… If you’ve got that ambition then all the levers for change will naturally fall out of it because it is so strategic to both sides…. In three years’ time what would the Sun newspaper headline say [the partnership] has achieved?” – charity interviewee in the research.

To get your copy of the full report, download it here

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Stay Informed. Stay Remarkable.