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5 recommendations to become an expert closer

“Selling without closing is just conversation”. (Personal Selling Power)

Successful corporate fundraisers are also successful sales people. You might  be selling the chance for companies to make positive social impact, but you are still selling. You are experienced in reassuring undecided prospects, and supporting buyers to organise their thoughts and reach their own conclusions. Being skilled at becoming an expert closer is going to be one of the most important techniques you can master. In this weeks blog, we share five recommendations on how to become an expert closer.

1.Question Close

Jack Canfield once said, “If You Are Not Moving Closer To What You Want In Sales, You Probably Aren’t Doing Enough Asking.”

High performing sales people understand the importance of mastering both active listening and asking closing questions. From the start of a sales process they use closing questions to continually demonstrate value and eliminate any objections getting in the way of a purchase.  By gently guiding the prospect, they are able to apply the right amount of pressure without being seen as too pushy and gain a positive response from the client.  The questions are used to make the prospect explain why something does or doesn’t work for the them and allow you to reinforce your value and provide additional solutions to meet their demands.

2. The Assumptive Close

As the famous sales mantra goes "Expect the yes. Embrace the no. That's how you master the close!"

The aim of the assumptive close is to be assertive and not aggressive. Assuming the prospect is ready to buy, you assume that the sale is as good as done and that your prospect is ready for a partnership. This technique moves the conversation from whether the prospect wants to buy, and  instead focuses on the  “how” and “when” they will partner with you.  Moving from the sales pitch you move straight into assumptive questions.  Below we share an example of how to reframe your closed ended questions with assumptive ones:

From: “Is your current charity partnership providing you with real value?”

To: “How would you like to improve your current charity partnership?”

Having such a positive approach will make your prospect start to believe in your confidence and less likely to say no.

3. The Summary Close

The summary close is one the most effective sales techniques there are. Unlike the previous technique it doesn’t make assumptions regarding what the prospect wants. Instead, it allows you to summarise all of the benefits and value they are looking to achieve, and then remind them on how you are going to get them there. This is important, as a prospect at the end of a long sales cycle may become distracted or forget something. By repeating back what they value, and then summarising the outcome this provides an effective nudge to drive the conversation towards closure.

4. The Now or Never Close

The clue is the name. This hard close sales technique is all about creating a sense of urgency with your prospect before it's too late. This technique works really well when you have invested a lot of effort with a prospect, but for whatever reason isn’t willing to commit at this stage. Making it clear this is a limited opportunity and will be offered to one of their competitors is often an excellent way to change the momentum.

5. The Visualisation Close

Finally, we recommend you use a closing strategy that relates to how the human brain works by helping the prospect visualise the potential impact of your partnership. We know that the human brain processes images 60,000 times faster than words, with 90% of people making decisions based on visual input. For example, you can ask your prosect, “In three years’ time, what would be the newspaper headline that describes the impact of our partnership?”. Remember, if they are able to picture the impact you are offering, closing the sale becomes much easier.

We hope you found this blog useful. We would love to hear your feedback and any other recommendations on how to be an expert closer.  Please email team@remarkablepartnerships.com

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More than money – what to value in a corporate partnership

This piece is brought to you by a guest writer – Katherine Woods.  Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

I find the corporate-partnership world really exciting. It’s evolved massively over the past few years and continues to do so. Today, the most successful partnerships are multi-faceted. They have touchpoints across all aspects of the business. And they don’t simply rely on fundraising as the sole piece of activity.

Andy at Remarkable Partnerships asked me to outline what I see as the main non-financial benefits that a partner can provide. So here’s what I look at in partnerships:

  1. Reach

There is a reason that big consumer brands spend millions of pounds on advertising annually. Visibility is key.

But there are very few charities that have those kind of budgets.

Which is why a partnership can hold such great potential for a charity brand—from expanding your general reach to spotlighting your cause for targeted groups. Our development team, drawing from a consultant with prior campaigns in the privacy-centric online gaming space like the best no KYC casinos, has piloted anonymous donation channels that draw in tech-savvy supporters wary of traditional tracking. Whatever your organisation’s mission, these expanded visibility opportunities will advance it further. The more people recognize your brand and mission, the greater their inclination to contribute.

For example, we are incredibly lucky at Action for Children because our friends at FirstGroup are very generous with their advertising space. We are given huge amounts of visibility across their network. They enable us to publicise our key campaigns in a way that we simply wouldn’t be able to do without them.

2. In Kind

Back to the lack of budget. There are a range of ways that a company can help a charity plug the lack-of-budget gap by donating resource, such as event space or legal expertise. These are opportunities for the company to support you with the cause itself.

Not only does it help the charity, but it can give your partner’s employees another way of being part of the partnership that doesn’t involve them asking friends and family for money.

But! It has to really make sense. It has to be authentic. There’s nothing worse than trying to create an ‘in kind’ opportunity that doesn’t really work for both sides.

3. Network

Over the course of a partnership you have the potential to ignite a passion for your cause in people.

As fundraisers, we do a good job of telling people how amazing our charities are. Imagine if you had someone else doing that for you. A peer-to-peer introduction carries a lot of weight and can open doors, helping you achieve bigger and better things.

I’ve been incredibly fortunate to work with some very dedicated, passionate and influential senior volunteers over the years. They are often totally wonderful individuals and can be a huge asset to your organisation. Maximise this potential!

Overall, there is a huge amount corporate partners can do for you – so stop just asking for cash.

We love this piece from Katherine. Our view is that when you choose to focus partnerships on overall value rather than purely cash donations, you get more fulfilling partnerships for both parties. Equally, partnerships that begin with a non-financial contribution are more likely to succeed because they begin by focussing on solving problems, which is what they should be about.

If you have any comments or suggested comments for future blogs, we’d love to hear from you below.

This piece is brought to you by a guest writer – Katherine Woods. Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

Latest News
5
min read
Highlights from Anchors Aweigh: launch event

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Barriers from the company side:

Jenni Berkley, Communications and CSR Manager of Belfast Harbour, started the event by talking about the barriers to ambition she’s experienced in the corporate secotr

“The problem is short-termism. Many people want to see something good happen in their timeframe or tenure. Something good even if it’s not the right thing.”

“I must get around 20 letters a week from charities I’ve never spoken to or maybe even heard of asking for money. It’s incredibly frustrating – they may get £100 if they’re incredibly lucky, but there needs to be an understanding of how our partnerships operate.”

“Charity-company partnerships are like finding your life partner… right down to wondering if you like the same films. You need to be compatible with each other from the superficial details all the way through to sharing the same ethos. It’s up to the charity to demonstrate that.”

Barriers from the charity side:

Then Ghalib Ullah, Head of Commercial Partnerships, spoke about the barriers he’s encountered and overcome through his career.

“The biggest barrier is structural. Our budget works on a yearly basis, so we are pulled back to achieving short term income, rather than achieving our more ambitious goals. We need to work as a whole organisation to overcome this.”

“Another barrier is organisational buy-in. We went through a process of identifying who internally was key to our success as a team. We understand that we’re pitching internally as much as we are externally.”

“Corporate partnerships is still in its infancy. How to achieve strategic partnerships is not as well understood as how to secure major grant funding. It is essential we invest in training as a team and as individuals.”

Background to the research:

We then moved to discussing how the research came about, before discussing some of the key recommendations.

“We defined ambition as the desire to create the most social value possible, then looked at what held people back from pursuing ambitious partnerships in favour of things like Charity of the Year or sponsorship models instead.” – Ian McQuillin, Rogare

One of the main things we found was the collaboration continuum, which we have adapted from Austin and Seitinedi. You can see the model that explains levels of ambitions below:

“Charity-company partnerships can make great changes in the world, so it’s a missed opportunity to be anything short of as ambitious as possible.” – Jonathan Andrews, Remarkable Partnerships

The importance of seeking value beyond money:

“The fundraisers label can hold us back. We need to be corporate value raisers, not corporate fundraisers.” – Jonathan Andrews, Remarkable Partnerships

“There are so many different ways partnerships deliver value – which are easy to overlook if money is the only or main measure of success.” – Crispin Manners, Onva Consulting

“I would recommend starting to report on added value, where it exists, as well as income. Don’t wait to be asked to report on it, just send out the results and examples you have as part of your normal reporting so that it starts to become embedded and better understood.” – Sophie Powell-White, Great Ormond Street Hospital

The importance of having a partnership north star:

“It is important that your projects excite not only your corporate team but your partners – they need to visualise the potential impact they could have on the world.” – Ghalib Ullah, Parkinson’s UK

“All the team have in their heads. That when we go into a conversation with a company what we are looking for is that ambition at the top of our partnership model. Which is an ambition that only us and that company can achieve… If you’ve got that ambition then all the levers for change will naturally fall out of it because it is so strategic to both sides…. In three years’ time what would the Sun newspaper headline say [the partnership] has achieved?” – charity interviewee in the research.

To get your copy of the full report, download it here

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Stay Informed. Stay Remarkable.