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Delivering a 5 star partnership experience

Helen Keller once said, “Alone we can do so little; together we can do so much.” Isn’t it true that the reason we have corporate-charity partnerships is because the charity cannot achieve its mission without support. If a charity could solve all of its challenges itself, wouldn’t it have done so already? 

Once together, corporate–charity partnerships are just like any relationship, they need to be nurtured. On the surface it may look like two organisations coming together, however those organisations are made up of people who are responsible for maximising the potential of the partnership so it can thrive.  

However, sometimes relationships are neglected in pursuit of new opportunities (new business). At Remarkable Partnerships, we champion existing partners being shown all the attention they need, and offering them a 5 star experience. Maintaining and growing partnerships, should be a key part of your corporate partnerships strategy.  

So here are our recommendations for delivering that 5 star experience to ensure your partnerships go from strength to strength.  

Create a partnership growth plan  

Firstly, make a plan. Without a plan, how do we know where we are all going? From all the charities we interact with, we know the most successful partnerships are those built on solid foundations where the two organisations can come together and agree objectives, and how to achieve them. Why not consider having a quarterly partnership meeting, where you look at your KPIs and make a joint plan on how you are going to move towards them in the next quarter? Getting the partners buy-in will help them feel part of the team, and part of the journey to partnership success.  

Build relationships at all levels 

Partnerships can often go flat once a key contact moves on, and then it takes forever to build the same rapport with your new contact. Our recommendation would be to broaden your contacts as soon as possible. Are your CEO’s connected, and your marketing teams? The deeper and broader your relationships are, the better the day to day partnership experience will be for your partner. If a contact at your partner can talk to their peer at your charity, rather than always going via yourself as gatekeeper, wouldn’t that help everyone? They talk the same language, so encourage them to connect. 

Deliver on your promises 

Successful partnerships are built on trust. Trust is broken if you promise something and never deliver – it could be a certain document by a deadline, a video of one of your beneficiaries that is never sent, or as simple as the notes from a meeting that you promised you would write up. Little things like this can be frustrating for people working in a fast moving organisation. Make a personal commitment to always deliver on what you promise to a partner, then plan your time accordingly. They will value and acknowledge your excellent relationship skills, and then trust is built for bigger and better things down the line. Once you have achieved this, consider how you can occasionally over deliver – surprise the partner by going above and beyond for them to show how much your partnership matters.  

Show them the impact 

The greatest inspiration for a partner is to show them the impact they are making. It’s time to get creative about this subject, as with many restrictions on visits that people could make to see your work in action, now is the time to go digital. 

Some great examples and ideas we have seen: 

  • SolarAid created a great thank you video, including in-country colleagues. They edited in photos and words of the impact their corporate partner had made and sent it to be distributed to all staff of one of the company.
  • SOS Sumatran Orangutan Society have shared incredible photography of ‘before and after’ tree planting of forests funded by partners. ‘Before and after’ images can be really visually captivating and show the continued need for the partnership.
  • Sharing a ‘story of the week’ with partners can be a great way to show impact little and often. Keep it simple and drop the story into their inbox and say “I saw this and wanted to share as it made me smile, thank you for all of your support”

Now is the time to seize the moment and creatively think about what would work best from your beneficiaries to your partners. How about seeking some gift in kind support from a designer that could help you create infographics about your work, or a videographer to edit together content you haven’t utilised yet? If you try this, let us know how you get on!  

Increase the breadth of your partnership 

Many partnerships start with one activity, such as employee fundraising. Our recommendations for providing a 5 star experience is enabling your partner to strengthen the partnership by adding another activity which helps deliver additional value for the company and your charity. So you could add an activity such as a cause-related marketing promotion or a joint digital campaign. Broadening and deepening your activity will increase the value and longevity of your partnership.  

Offer them a new opportunity  

New opportunities shouldn’t just be reserved for new business. Indeed, your greatest corporate partnership opportunities are growing your existing relationships. In order to identify these opportunities we recommend you hold a brainstorm with key internal colleagues. Start by clarifying your shared purpose, then understanding the company’s business priorities. One you have those established you can brainstorm ideas. We recommend you pitch your best ideas to your partner. Then if they are interested in taking them forwards you could organise a co-creation session involving relevant colleagues from both parties. In fact the process we have just described is how Age Concern grew their partnership with Innocent drinks from raising £20,000 in 2005 to £200,000 in 2007. And their partnership is still going strong today!  

In summary 

We encourage you to freshen up your current partnerships and ensure you are delivering a 5 star experience by following these recommendations. If there’s anything we can help with, we’d love to hear from you. Feel free to get in touch by emailing us at team@remarkablepartnerships.com 

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Latest News
5
min read
The Power of Celebrating Little Wins

We all love a big win. The £250,000 corporate partnership, the signed agreement, the announcement on LinkedIn, the photograph of two organisations shaking hands and celebrating what they are going to achieve together. But no one simply gets a big win. Behind every strategic  corporate partnership are dozens, sometimes hundreds, of little wins that made it possible and yet we don't celebrate those nearly enough. The question is, why?

What if the big win takes 18 months?

High-value corporate partnerships take time to build. It could take anywhere from 6 to 18 months from identifying the right company to signing a partnership worth £250,000. If signing that agreement is the only moment you allow yourself to celebrate, you're going to spend a long time feeling as though you haven't succeeded. That's a long time to wait to feel like you're making progress. Instead, think about everything that needs to happen before the agreement is signed:

  • A warm introduction - that’s a win. 
  • They responded and agreed to a meeting - that’s a win. 
  • You had a brilliant first conversation and discovered their priorities and challenges - another win. 
  • They agreed to a second meeting and wanted to involve more senior people - win.
  • You identified an opportunity where your charity could help them solve a genuine business challenge - win. 
  • They told you they were interested - win.
  • You developed the proposal - win.
  • They gave you positive feedback - win.
  • They told you they wanted to partner - win.
  • You sent the draft partnership agreement - win.

Every one of these moments matters, and every step in the journey is a little win. 

Progress is powerful 

Research by Teresa Amabile and Steven Kramer revealed that the biggest driver of motivation isn’t praise, money or recognition; it is making progress in meaningful work. Sharing and celebrating little wins reinforces your progress, because you write it down or say it out loud and your colleagues respond with encouragement.

Celebrating little wins isn’t lowering your standards or pretending everything is going brilliantly; it’s sharing and recognising progress. High-value corporate partnerships aren’t built overnight. They are the result of hundreds of little wins that most people overlook.

So, why don’t we shout about them? 

Sometimes, celebrating a little win can feel uncomfortable. We find ourselves questioning: 

  • Is it really big enough to share?
  • Will people think I'm showing off?
  • What if the partnership doesn't happen?

We can be so worried about appearing big-headed that we keep our progress to ourselves, but celebrating progress isn't boasting, and it isn't pretending that you've achieved something you haven't. It's simply recognising that something positive has happened and that you're one step closer to where you want to be.

In fact, sometimes celebrating a win should attract attention.

  • If somebody in your team has spent months developing a relationship and finally secures a meeting with a decision-maker, why wouldn't you celebrate that?
  • If a corporate prospect tells you that your proposition has completely changed the way they think about working with your charity, that's worth sharing.

Communities should celebrate progress. Teams should encourage one another. Leaders should recognise the work happening long before the final result arrives.

When we share those moments, something else happens: other people get behind us, and little wins create collective momentum.

Big wins are built from little ones

When we see an incredible corporate partnership announced, we see the result, but we don't see the introduction that happened 18 months earlier:

  • The first coffee.
  • The unanswered email.
  • The follow-up.
  • The conversation that uncovered a shared challenge.

Those are the building blocks. So don't wait for the partnership agreement to be signed before you recognise how far you've come.

Write the little wins down, and share them in your team meetings. Put them in your internal updates and tell your colleagues when something has moved forward. Celebrate other people's progress as enthusiastically as you'd want them to celebrate yours, because remarkable partnerships aren't built overnight. They're built through conversations, relationships, persistence, learning and hundreds of moments of progress that are very easy to overlook.

Celebrate your little wins. They're the building blocks of remarkable partnerships.

Behind every strategic corporate partnership are dozens, sometimes hundreds, of little wins that made it possible and yet we don't celebrate those nearly enough. The question is, why?

Latest News
5
min read
The 3 Keys To Unlocking Higher-Value Partnerships

Imagine your prospect is a door with three locks, to unlock a truly high-value partnership, you need all three keys:

  • Your relationship
  • Emotional engagement
  • The business case

Miss one, and the door stays firmly shut.

Too often, charities focus only on pitching sponsorship packages or partnership benefits, but the strongest and most valuable corporate partnerships are built when all three elements work together.

Here’s how to unlock them.

1. Your Relationship: People Buy From People

The first key is trust and rapport. People buy from people they know, like and trust, which is why relationship-building is such an important part of corporate partnerships.

The strongest partnerships are rarely built in a single meeting. They are built over time through conversations, consistency and genuine interest in the other person.

Sometimes the simplest moments have the biggest impact.

Taking a few minutes to ask about someone’s weekend, holiday plans or family life helps people feel comfortable and valued. It also helps you learn more about your prospect as a person, not just as a company representative.

Remembering those details matters, questions like: “How was your holiday to Greece?” or “How’s your child settling into school?” show genuine care and help build trust over time.

Authenticity is everything. People quickly sense when relationship-building is forced or transactional and the best partnerships are built on genuine human connection.

2. Emotional Engagement: Make Them Feel Something

The second key is empathy and passion about the need. People make decisions emotionally before they justify them logically. If you want a company to truly engage with your charity, they need to feel connected to the cause.

That’s why storytelling is so powerful.

Sharing a real story about someone your charity has supported creates emotional connection in a way statistics and presentations rarely can. Videos, service visits and first-hand experiences can be equally impactful.

When people emotionally connect with your mission, the conversation changes. It moves from: “This sounds interesting…” to: “We need to help.”

Emotion creates urgency, deepens commitment, and it often unlocks far greater value in partnerships.

3. The Business Case: Solve Their Problem

The third key is commercial value, clearly showing what the company will gain from partnering with you.

The reality is that even if a prospect loves your cause and enjoys working with you, they still need to justify the partnership internally. Decision-makers need to see how the partnership supports their business goals, priorities or challenges.

That’s why understanding your prospect’s needs is so important. Every company is trying to achieve something. They may want to:

  • Increase brand awareness
  • Improve employee engagement
  • Build customer loyalty
  • Generate PR opportunities
  • Reach new audiences

Your role is to understand what matters most to them and position your partnership as part of the solution. The best way to uncover this is by asking great questions:

  • “What are your biggest priorities this year?”
  •  “What challenges is your team currently facing?”
  •  “What would success look like for you?”

The more clearly you understand their objectives, the stronger your partnership proposition becomes. That’s what great partnerships do, they create mutual value.

Unlocking The Door

One of the simplest ways to understand how close you are to securing a new partnership is to score your prospect out of 10 across all three areas:

  • Relationship
  • Emotional engagement
  • Commercial value

For example:

  • Relationship = 9/10
  • Emotional engagement = 8/10
  • Commercial value = 2/10

Even though two areas are strong, the partnership is still unlikely to unlock because one key is missing, and this is where many partnership opportunities stall.

Scoring prospects helps you quickly identify what needs more attention:

  • Do you need to build more trust?
  • Create stronger emotional connections?
  • Strengthen the commercial case?

The goal is to get all three keys as close to 10 as possible. When all three keys turn together, that’s when remarkable partnerships happen.

If you’d like to learn more about unlocking higher-value partnerships, contact Jonathan: jonathan@remarkablepartnerships.com

What unlocks truly high-value corporate partnerships? It’s not just a great pitch. Discover the 3 essential keys every fundraiser needs to build stronger relationships, create emotional connection, and demonstrate real commercial value that companies can’t ignore.

Stay Informed. Stay Remarkable.