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Delivering a 5 star partnership experience

Helen Keller once said, “Alone we can do so little; together we can do so much.” Isn’t it true that the reason we have corporate-charity partnerships is because the charity cannot achieve its mission without support. If a charity could solve all of its challenges itself, wouldn’t it have done so already? 

Once together, corporate–charity partnerships are just like any relationship, they need to be nurtured. On the surface it may look like two organisations coming together, however those organisations are made up of people who are responsible for maximising the potential of the partnership so it can thrive.  

However, sometimes relationships are neglected in pursuit of new opportunities (new business). At Remarkable Partnerships, we champion existing partners being shown all the attention they need, and offering them a 5 star experience. Maintaining and growing partnerships, should be a key part of your corporate partnerships strategy.  

So here are our recommendations for delivering that 5 star experience to ensure your partnerships go from strength to strength.  

Create a partnership growth plan  

Firstly, make a plan. Without a plan, how do we know where we are all going? From all the charities we interact with, we know the most successful partnerships are those built on solid foundations where the two organisations can come together and agree objectives, and how to achieve them. Why not consider having a quarterly partnership meeting, where you look at your KPIs and make a joint plan on how you are going to move towards them in the next quarter? Getting the partners buy-in will help them feel part of the team, and part of the journey to partnership success.  

Build relationships at all levels 

Partnerships can often go flat once a key contact moves on, and then it takes forever to build the same rapport with your new contact. Our recommendation would be to broaden your contacts as soon as possible. Are your CEO’s connected, and your marketing teams? The deeper and broader your relationships are, the better the day to day partnership experience will be for your partner. If a contact at your partner can talk to their peer at your charity, rather than always going via yourself as gatekeeper, wouldn’t that help everyone? They talk the same language, so encourage them to connect. 

Deliver on your promises 

Successful partnerships are built on trust. Trust is broken if you promise something and never deliver – it could be a certain document by a deadline, a video of one of your beneficiaries that is never sent, or as simple as the notes from a meeting that you promised you would write up. Little things like this can be frustrating for people working in a fast moving organisation. Make a personal commitment to always deliver on what you promise to a partner, then plan your time accordingly. They will value and acknowledge your excellent relationship skills, and then trust is built for bigger and better things down the line. Once you have achieved this, consider how you can occasionally over deliver – surprise the partner by going above and beyond for them to show how much your partnership matters.  

Show them the impact 

The greatest inspiration for a partner is to show them the impact they are making. It’s time to get creative about this subject, as with many restrictions on visits that people could make to see your work in action, now is the time to go digital. 

Some great examples and ideas we have seen: 

  • SolarAid created a great thank you video, including in-country colleagues. They edited in photos and words of the impact their corporate partner had made and sent it to be distributed to all staff of one of the company.
  • SOS Sumatran Orangutan Society have shared incredible photography of ‘before and after’ tree planting of forests funded by partners. ‘Before and after’ images can be really visually captivating and show the continued need for the partnership.
  • Sharing a ‘story of the week’ with partners can be a great way to show impact little and often. Keep it simple and drop the story into their inbox and say “I saw this and wanted to share as it made me smile, thank you for all of your support”

Now is the time to seize the moment and creatively think about what would work best from your beneficiaries to your partners. How about seeking some gift in kind support from a designer that could help you create infographics about your work, or a videographer to edit together content you haven’t utilised yet? If you try this, let us know how you get on!  

Increase the breadth of your partnership 

Many partnerships start with one activity, such as employee fundraising. Our recommendations for providing a 5 star experience is enabling your partner to strengthen the partnership by adding another activity which helps deliver additional value for the company and your charity. So you could add an activity such as a cause-related marketing promotion or a joint digital campaign. Broadening and deepening your activity will increase the value and longevity of your partnership.  

Offer them a new opportunity  

New opportunities shouldn’t just be reserved for new business. Indeed, your greatest corporate partnership opportunities are growing your existing relationships. In order to identify these opportunities we recommend you hold a brainstorm with key internal colleagues. Start by clarifying your shared purpose, then understanding the company’s business priorities. One you have those established you can brainstorm ideas. We recommend you pitch your best ideas to your partner. Then if they are interested in taking them forwards you could organise a co-creation session involving relevant colleagues from both parties. In fact the process we have just described is how Age Concern grew their partnership with Innocent drinks from raising £20,000 in 2005 to £200,000 in 2007. And their partnership is still going strong today!  

In summary 

We encourage you to freshen up your current partnerships and ensure you are delivering a 5 star experience by following these recommendations. If there’s anything we can help with, we’d love to hear from you. Feel free to get in touch by emailing us at team@remarkablepartnerships.com 

Conclusion

Let’s build partnerships that your cause — and the world — actually needs.

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More than money – what to value in a corporate partnership

This piece is brought to you by a guest writer – Katherine Woods.  Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

I find the corporate-partnership world really exciting. It’s evolved massively over the past few years and continues to do so. Today, the most successful partnerships are multi-faceted. They have touchpoints across all aspects of the business. And they don’t simply rely on fundraising as the sole piece of activity.

Andy at Remarkable Partnerships asked me to outline what I see as the main non-financial benefits that a partner can provide. So here’s what I look at in partnerships:

  1. Reach

There is a reason that big consumer brands spend millions of pounds on advertising annually. Visibility is key.

But there are very few charities that have those kind of budgets.

Which is why a partnership can hold such great potential for a charity brand—from expanding your general reach to spotlighting your cause for targeted groups. Our development team, drawing from a consultant with prior campaigns in the privacy-centric online gaming space like the best no KYC casinos, has piloted anonymous donation channels that draw in tech-savvy supporters wary of traditional tracking. Whatever your organisation’s mission, these expanded visibility opportunities will advance it further. The more people recognize your brand and mission, the greater their inclination to contribute.

For example, we are incredibly lucky at Action for Children because our friends at FirstGroup are very generous with their advertising space. We are given huge amounts of visibility across their network. They enable us to publicise our key campaigns in a way that we simply wouldn’t be able to do without them.

2. In Kind

Back to the lack of budget. There are a range of ways that a company can help a charity plug the lack-of-budget gap by donating resource, such as event space or legal expertise. These are opportunities for the company to support you with the cause itself.

Not only does it help the charity, but it can give your partner’s employees another way of being part of the partnership that doesn’t involve them asking friends and family for money.

But! It has to really make sense. It has to be authentic. There’s nothing worse than trying to create an ‘in kind’ opportunity that doesn’t really work for both sides.

3. Network

Over the course of a partnership you have the potential to ignite a passion for your cause in people.

As fundraisers, we do a good job of telling people how amazing our charities are. Imagine if you had someone else doing that for you. A peer-to-peer introduction carries a lot of weight and can open doors, helping you achieve bigger and better things.

I’ve been incredibly fortunate to work with some very dedicated, passionate and influential senior volunteers over the years. They are often totally wonderful individuals and can be a huge asset to your organisation. Maximise this potential!

Overall, there is a huge amount corporate partners can do for you – so stop just asking for cash.

We love this piece from Katherine. Our view is that when you choose to focus partnerships on overall value rather than purely cash donations, you get more fulfilling partnerships for both parties. Equally, partnerships that begin with a non-financial contribution are more likely to succeed because they begin by focussing on solving problems, which is what they should be about.

If you have any comments or suggested comments for future blogs, we’d love to hear from you below.

This piece is brought to you by a guest writer – Katherine Woods. Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

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min read
Highlights from Anchors Aweigh: launch event

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Barriers from the company side:

Jenni Berkley, Communications and CSR Manager of Belfast Harbour, started the event by talking about the barriers to ambition she’s experienced in the corporate secotr

“The problem is short-termism. Many people want to see something good happen in their timeframe or tenure. Something good even if it’s not the right thing.”

“I must get around 20 letters a week from charities I’ve never spoken to or maybe even heard of asking for money. It’s incredibly frustrating – they may get £100 if they’re incredibly lucky, but there needs to be an understanding of how our partnerships operate.”

“Charity-company partnerships are like finding your life partner… right down to wondering if you like the same films. You need to be compatible with each other from the superficial details all the way through to sharing the same ethos. It’s up to the charity to demonstrate that.”

Barriers from the charity side:

Then Ghalib Ullah, Head of Commercial Partnerships, spoke about the barriers he’s encountered and overcome through his career.

“The biggest barrier is structural. Our budget works on a yearly basis, so we are pulled back to achieving short term income, rather than achieving our more ambitious goals. We need to work as a whole organisation to overcome this.”

“Another barrier is organisational buy-in. We went through a process of identifying who internally was key to our success as a team. We understand that we’re pitching internally as much as we are externally.”

“Corporate partnerships is still in its infancy. How to achieve strategic partnerships is not as well understood as how to secure major grant funding. It is essential we invest in training as a team and as individuals.”

Background to the research:

We then moved to discussing how the research came about, before discussing some of the key recommendations.

“We defined ambition as the desire to create the most social value possible, then looked at what held people back from pursuing ambitious partnerships in favour of things like Charity of the Year or sponsorship models instead.” – Ian McQuillin, Rogare

One of the main things we found was the collaboration continuum, which we have adapted from Austin and Seitinedi. You can see the model that explains levels of ambitions below:

“Charity-company partnerships can make great changes in the world, so it’s a missed opportunity to be anything short of as ambitious as possible.” – Jonathan Andrews, Remarkable Partnerships

The importance of seeking value beyond money:

“The fundraisers label can hold us back. We need to be corporate value raisers, not corporate fundraisers.” – Jonathan Andrews, Remarkable Partnerships

“There are so many different ways partnerships deliver value – which are easy to overlook if money is the only or main measure of success.” – Crispin Manners, Onva Consulting

“I would recommend starting to report on added value, where it exists, as well as income. Don’t wait to be asked to report on it, just send out the results and examples you have as part of your normal reporting so that it starts to become embedded and better understood.” – Sophie Powell-White, Great Ormond Street Hospital

The importance of having a partnership north star:

“It is important that your projects excite not only your corporate team but your partners – they need to visualise the potential impact they could have on the world.” – Ghalib Ullah, Parkinson’s UK

“All the team have in their heads. That when we go into a conversation with a company what we are looking for is that ambition at the top of our partnership model. Which is an ambition that only us and that company can achieve… If you’ve got that ambition then all the levers for change will naturally fall out of it because it is so strategic to both sides…. In three years’ time what would the Sun newspaper headline say [the partnership] has achieved?” – charity interviewee in the research.

To get your copy of the full report, download it here

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Stay Informed. Stay Remarkable.