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Ghostbusters – three ways to bring prospects back to life

You’ve had a fantastic first meeting with a prospect. You gave them some great ideas and they gave you all the right signs – nodding as you spoke and agreeing that the fit was really strong. Then when you go to follow up the meeting, they just don’t respond.

We’ve all been there. It can be incredibly disheartening when a prospect goes cold on you. But we’re here with three key tips to bust those ghosts and get you the partnerships you and your cause deserve.

Know that “no answer” doesn’t mean no

Sumatran Orangutan Society had a great first meeting with a global engineering firm in January of 2021 with their Head of Climate Resilience. In this meeting, the prospect said they “saw how powerful this could be for the firm” - but after the meeting, stopped responding.

When a company doesn’t reply, it is very easy to take this as a sign that they are not interested. That “no answer” is code for “no”. But it doesn’t mean that – it simply means that they haven’t made their decision yet.

Knowing this, the SOS team followed up with patient persistence. In August, the firm came back and were able to book a meeting in within a week. The contact explained that their company had been going through significant structural changes, but that they’d been progressing the partnership internally. They thanked the SOS team for their patience, and communication has been far more consistent since.

This example shows us that it’s important to remember – we can’t read our prospects’ minds. If it is a no, they will tell us. So don’t count yourself out of the race – keep following up with patient persistence.

Break patterns

It is estimated that the average adult makes up to 35,000 decisions a day. Everything from what mug to use through to what show to watch on Netflix. With all of these micro-decisions to make, our brain chooses the path of least resistance.

This ‘path of least resistance’ includes repeating choices we’ve made previously. So if they’ve already chosen not to respond to your email once, they will see that and will be nudged towards not responding again.

Knowing this gives us a clear insight – you should always start a new email, rather than respond to yourself. This takes away that nudge. Treat each follow-up email as a fresh start. Try new subject lines and calls to action. If a few emails haven’t worked, try reaching out via WhatsApp or LinkedIn.

Activate the law of reciprocity

When Cats Protection realized that a number of their prospects weren’t responding during the second lockdown, they decided to change up their new business approach. Rather than following up for another meeting, they decided to take a generous approach. They emailed all of their prospective partners a link to their “Moggy Modules” – a tool developed by their community team to engage primary school children.

They sent the Moggy Modules out with a nice note saying that they understood lots of people were struggling with their children being at home all the time, and this was something that might help. That they had seen this resource and thought of the person.

The response was incredibly strong. The Cats Protection team had activated the law of reciprocity. This is the behavioral science law that states that when we are given something for free, it creates a deep psychological urge to give something back to that person. In this case, what the companies gave back to Cats Protection was a meeting to move the partnership forward.

This brings us to the question: what gift could you give your prospects? Maybe you have a great resource you could share, story you could tell or physical item you could post. It’s worth thinking about.

In summary, you want to make it as easy as possible for the prospect to come back to you.

By following up on a regular basis, you bring yourself back to their mind. By breaking patterns, you nudge their brain into seizing this opportunity to respond. By giving them a gift, you create a psychological need for them to respond. Using each of these tools will help you bring these prospects back to life – and ultimately, achieve your charity’s mission faster and with greater certainty.

If you enjoyed this blog, we recommend checking out our upcoming conference Corporate Partnerships Everywhere – particularly Dana Segal’s session on using behavioural science to nudge your partner into saying yes. You can check out the whole programme here.

Conclusion

Let’s build partnerships that your cause — and the world — actually needs.

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More than money – what to value in a corporate partnership

This piece is brought to you by a guest writer – Katherine Woods.  Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

I find the corporate-partnership world really exciting. It’s evolved massively over the past few years and continues to do so. Today, the most successful partnerships are multi-faceted. They have touchpoints across all aspects of the business. And they don’t simply rely on fundraising as the sole piece of activity.

Andy at Remarkable Partnerships asked me to outline what I see as the main non-financial benefits that a partner can provide. So here’s what I look at in partnerships:

  1. Reach

There is a reason that big consumer brands spend millions of pounds on advertising annually. Visibility is key.

But there are very few charities that have those kind of budgets.

Which is why a partnership can hold such great potential for a charity brand—from expanding your general reach to spotlighting your cause for targeted groups. Our development team, drawing from a consultant with prior campaigns in the privacy-centric online gaming space like the best no KYC casinos, has piloted anonymous donation channels that draw in tech-savvy supporters wary of traditional tracking. Whatever your organisation’s mission, these expanded visibility opportunities will advance it further. The more people recognize your brand and mission, the greater their inclination to contribute.

For example, we are incredibly lucky at Action for Children because our friends at FirstGroup are very generous with their advertising space. We are given huge amounts of visibility across their network. They enable us to publicise our key campaigns in a way that we simply wouldn’t be able to do without them.

2. In Kind

Back to the lack of budget. There are a range of ways that a company can help a charity plug the lack-of-budget gap by donating resource, such as event space or legal expertise. These are opportunities for the company to support you with the cause itself.

Not only does it help the charity, but it can give your partner’s employees another way of being part of the partnership that doesn’t involve them asking friends and family for money.

But! It has to really make sense. It has to be authentic. There’s nothing worse than trying to create an ‘in kind’ opportunity that doesn’t really work for both sides.

3. Network

Over the course of a partnership you have the potential to ignite a passion for your cause in people.

As fundraisers, we do a good job of telling people how amazing our charities are. Imagine if you had someone else doing that for you. A peer-to-peer introduction carries a lot of weight and can open doors, helping you achieve bigger and better things.

I’ve been incredibly fortunate to work with some very dedicated, passionate and influential senior volunteers over the years. They are often totally wonderful individuals and can be a huge asset to your organisation. Maximise this potential!

Overall, there is a huge amount corporate partners can do for you – so stop just asking for cash.

We love this piece from Katherine. Our view is that when you choose to focus partnerships on overall value rather than purely cash donations, you get more fulfilling partnerships for both parties. Equally, partnerships that begin with a non-financial contribution are more likely to succeed because they begin by focussing on solving problems, which is what they should be about.

If you have any comments or suggested comments for future blogs, we’d love to hear from you below.

This piece is brought to you by a guest writer – Katherine Woods. Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

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Highlights from Anchors Aweigh: launch event

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Barriers from the company side:

Jenni Berkley, Communications and CSR Manager of Belfast Harbour, started the event by talking about the barriers to ambition she’s experienced in the corporate secotr

“The problem is short-termism. Many people want to see something good happen in their timeframe or tenure. Something good even if it’s not the right thing.”

“I must get around 20 letters a week from charities I’ve never spoken to or maybe even heard of asking for money. It’s incredibly frustrating – they may get £100 if they’re incredibly lucky, but there needs to be an understanding of how our partnerships operate.”

“Charity-company partnerships are like finding your life partner… right down to wondering if you like the same films. You need to be compatible with each other from the superficial details all the way through to sharing the same ethos. It’s up to the charity to demonstrate that.”

Barriers from the charity side:

Then Ghalib Ullah, Head of Commercial Partnerships, spoke about the barriers he’s encountered and overcome through his career.

“The biggest barrier is structural. Our budget works on a yearly basis, so we are pulled back to achieving short term income, rather than achieving our more ambitious goals. We need to work as a whole organisation to overcome this.”

“Another barrier is organisational buy-in. We went through a process of identifying who internally was key to our success as a team. We understand that we’re pitching internally as much as we are externally.”

“Corporate partnerships is still in its infancy. How to achieve strategic partnerships is not as well understood as how to secure major grant funding. It is essential we invest in training as a team and as individuals.”

Background to the research:

We then moved to discussing how the research came about, before discussing some of the key recommendations.

“We defined ambition as the desire to create the most social value possible, then looked at what held people back from pursuing ambitious partnerships in favour of things like Charity of the Year or sponsorship models instead.” – Ian McQuillin, Rogare

One of the main things we found was the collaboration continuum, which we have adapted from Austin and Seitinedi. You can see the model that explains levels of ambitions below:

“Charity-company partnerships can make great changes in the world, so it’s a missed opportunity to be anything short of as ambitious as possible.” – Jonathan Andrews, Remarkable Partnerships

The importance of seeking value beyond money:

“The fundraisers label can hold us back. We need to be corporate value raisers, not corporate fundraisers.” – Jonathan Andrews, Remarkable Partnerships

“There are so many different ways partnerships deliver value – which are easy to overlook if money is the only or main measure of success.” – Crispin Manners, Onva Consulting

“I would recommend starting to report on added value, where it exists, as well as income. Don’t wait to be asked to report on it, just send out the results and examples you have as part of your normal reporting so that it starts to become embedded and better understood.” – Sophie Powell-White, Great Ormond Street Hospital

The importance of having a partnership north star:

“It is important that your projects excite not only your corporate team but your partners – they need to visualise the potential impact they could have on the world.” – Ghalib Ullah, Parkinson’s UK

“All the team have in their heads. That when we go into a conversation with a company what we are looking for is that ambition at the top of our partnership model. Which is an ambition that only us and that company can achieve… If you’ve got that ambition then all the levers for change will naturally fall out of it because it is so strategic to both sides…. In three years’ time what would the Sun newspaper headline say [the partnership] has achieved?” – charity interviewee in the research.

To get your copy of the full report, download it here

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Stay Informed. Stay Remarkable.