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How to overcome barriers in partnership management

Corporate fundraising can be a joy. But it can also be challenging. We know there are some particular pain points that come up time and time again – so wanted to address these for you below.

This blog will give you the confidence, skills and tools you need to deliver a better partnership experience. This, in turn, will ensure your charity delivers its mission faster and with greater certainty.

So let’s get started.

Time

Not having enough time in the day is the most common challenge facing corporate partnerships professionals. Our recommendation to make the most of the time you have is to prioritise your partners, and allocate your time based on that prioritisation.

By mapping your current partnerships against the Boston Matrix (image below), you can see…

A typical boston matrix
  • Consistent cash cows, who will always deliver but could have elements automated
  • Your star partners, who deserve time investment to grow their value
  • Dogs, that are low in value and don’t have growth potential. These are ones to really be strict with – what can you automate or delegate?
  • Problem children, who you need to truly investigate the growth potential of when you have the time.

Alder Hey Children’s Charity have recently done this exercise, which has enabled them to put good processes in place to deliver all their current partnerships, whilst allowing them to free up some much needed time to pitch to those with growth potential.

If you are looking for more inspiration and some examples on growing your existing partnerships , then read our recent blog here.

Partner Management Crash Course

Managing Expectations

When managing partnerships, it is inevitable that expectations get higher and higher as time goes on.

One of the best ways of managing expectations is to have a clear plan in place at the beginning of each year of the partnership. This should detail the goals and activities for the year.

This doesn’t mean the partnership plan can’t evolve over time but my ensuring the goals are written down, and agreed by both sides then you will be on the same page about the priorities vs the ‘nice to have’. If a piece of work isn’t working towards a partnership goal, you will want to discuss if it is truly required. The word ‘no’ is a powerful tool for your partnerships team.

The other tool for managing expectations is agreeing reasonable timeframes for requested work. You must remember that a partner will understand you are lower on resource, and therefore may move more slowly.

Handling difficult conversations

Difficult conversations are bound to occur in even the most collaborative and authentic of partnerships. It may be a factor outside of your control that has caused a problem, or maybe one partner needs to tell the other something that won’t be easy to hear.

The first thing is to address difficult conversations head on. The best first step is to pick up the phone and have a conversation. Listen first, take a breather, then consider how best to respond. People will admire your transparency.

Secondly, ensure that your partnership is like Velcro – that as many of your colleagues are connected to as many of theirs as possible. Some conversations are more appropriate at a CEO to CEO level, or one marketing colleague meeting another.

Finally, ensure you have face to face meetings often. Research shows that only 7% of your intended meaning comes across when communication is only in words, so if you are trying to discuss a difficult topic, get on Zoom or face to face as soon as possible. The relationship will be much stronger because of it.

Partnership agreements

Do you have agreements in place with each of your partners? Are you confident the agreement covers everything it should? This uncertainty is a very common problem we hear about.

Our recommended solution is firstly to seek out any legal support that your charity have. Many charities use legal advisers (either paid or pro-bono) to progress their required legal matters – a common pro-bono project is to create some simple corporate partnerships templates agreements to use. If you don’t have any legal support yet, then we would be happy to share our own templates with you – simply email team@remarkablepartnerships.com with “template agreements” in the email subject.

Our second recommendation is to refer to the Fundraising Regulator and their Fundraising code of practice  which sets the standards that apply to fundraising carried out by all charitable institutions and third party fundraisers in the UK. The answers to many of your questions can be found here.

Conclusion

We hope you have enjoyed finding out about the solutions to corporate fundraisers’ most common pain points. Perhaps you can identify one or two that you can begin working on today.

If you want to gain more experience in partnership planning, delivering and growth, then check out our Partnerships Growth Crash Course. Find out more here.  

Conclusion

Let’s build partnerships that your cause — and the world — actually needs.

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Latest News
5
min read
More than money – what to value in a corporate partnership

This piece is brought to you by a guest writer – Katherine Woods.  Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

I find the corporate-partnership world really exciting. It’s evolved massively over the past few years and continues to do so. Today, the most successful partnerships are multi-faceted. They have touchpoints across all aspects of the business. And they don’t simply rely on fundraising as the sole piece of activity.

Andy at Remarkable Partnerships asked me to outline what I see as the main non-financial benefits that a partner can provide. So here’s what I look at in partnerships:

  1. Reach

There is a reason that big consumer brands spend millions of pounds on advertising annually. Visibility is key.

But there are very few charities that have those kind of budgets.

Which is why a partnership can hold such great potential for a charity brand—from expanding your general reach to spotlighting your cause for targeted groups. Our development team, drawing from a consultant with prior campaigns in the privacy-centric online gaming space like the best no KYC casinos, has piloted anonymous donation channels that draw in tech-savvy supporters wary of traditional tracking. Whatever your organisation’s mission, these expanded visibility opportunities will advance it further. The more people recognize your brand and mission, the greater their inclination to contribute.

For example, we are incredibly lucky at Action for Children because our friends at FirstGroup are very generous with their advertising space. We are given huge amounts of visibility across their network. They enable us to publicise our key campaigns in a way that we simply wouldn’t be able to do without them.

2. In Kind

Back to the lack of budget. There are a range of ways that a company can help a charity plug the lack-of-budget gap by donating resource, such as event space or legal expertise. These are opportunities for the company to support you with the cause itself.

Not only does it help the charity, but it can give your partner’s employees another way of being part of the partnership that doesn’t involve them asking friends and family for money.

But! It has to really make sense. It has to be authentic. There’s nothing worse than trying to create an ‘in kind’ opportunity that doesn’t really work for both sides.

3. Network

Over the course of a partnership you have the potential to ignite a passion for your cause in people.

As fundraisers, we do a good job of telling people how amazing our charities are. Imagine if you had someone else doing that for you. A peer-to-peer introduction carries a lot of weight and can open doors, helping you achieve bigger and better things.

I’ve been incredibly fortunate to work with some very dedicated, passionate and influential senior volunteers over the years. They are often totally wonderful individuals and can be a huge asset to your organisation. Maximise this potential!

Overall, there is a huge amount corporate partners can do for you – so stop just asking for cash.

We love this piece from Katherine. Our view is that when you choose to focus partnerships on overall value rather than purely cash donations, you get more fulfilling partnerships for both parties. Equally, partnerships that begin with a non-financial contribution are more likely to succeed because they begin by focussing on solving problems, which is what they should be about.

If you have any comments or suggested comments for future blogs, we’d love to hear from you below.

This piece is brought to you by a guest writer – Katherine Woods. Katherine is the Partnership Development Lead at Action for Children and is currently setting up the charity’s first standalone New Business Team. Here’s what she had to say about the non-financial value your partners can bring:

Latest News
5
min read
Highlights from Anchors Aweigh: launch event

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Barriers from the company side:

Jenni Berkley, Communications and CSR Manager of Belfast Harbour, started the event by talking about the barriers to ambition she’s experienced in the corporate secotr

“The problem is short-termism. Many people want to see something good happen in their timeframe or tenure. Something good even if it’s not the right thing.”

“I must get around 20 letters a week from charities I’ve never spoken to or maybe even heard of asking for money. It’s incredibly frustrating – they may get £100 if they’re incredibly lucky, but there needs to be an understanding of how our partnerships operate.”

“Charity-company partnerships are like finding your life partner… right down to wondering if you like the same films. You need to be compatible with each other from the superficial details all the way through to sharing the same ethos. It’s up to the charity to demonstrate that.”

Barriers from the charity side:

Then Ghalib Ullah, Head of Commercial Partnerships, spoke about the barriers he’s encountered and overcome through his career.

“The biggest barrier is structural. Our budget works on a yearly basis, so we are pulled back to achieving short term income, rather than achieving our more ambitious goals. We need to work as a whole organisation to overcome this.”

“Another barrier is organisational buy-in. We went through a process of identifying who internally was key to our success as a team. We understand that we’re pitching internally as much as we are externally.”

“Corporate partnerships is still in its infancy. How to achieve strategic partnerships is not as well understood as how to secure major grant funding. It is essential we invest in training as a team and as individuals.”

Background to the research:

We then moved to discussing how the research came about, before discussing some of the key recommendations.

“We defined ambition as the desire to create the most social value possible, then looked at what held people back from pursuing ambitious partnerships in favour of things like Charity of the Year or sponsorship models instead.” – Ian McQuillin, Rogare

One of the main things we found was the collaboration continuum, which we have adapted from Austin and Seitinedi. You can see the model that explains levels of ambitions below:

“Charity-company partnerships can make great changes in the world, so it’s a missed opportunity to be anything short of as ambitious as possible.” – Jonathan Andrews, Remarkable Partnerships

The importance of seeking value beyond money:

“The fundraisers label can hold us back. We need to be corporate value raisers, not corporate fundraisers.” – Jonathan Andrews, Remarkable Partnerships

“There are so many different ways partnerships deliver value – which are easy to overlook if money is the only or main measure of success.” – Crispin Manners, Onva Consulting

“I would recommend starting to report on added value, where it exists, as well as income. Don’t wait to be asked to report on it, just send out the results and examples you have as part of your normal reporting so that it starts to become embedded and better understood.” – Sophie Powell-White, Great Ormond Street Hospital

The importance of having a partnership north star:

“It is important that your projects excite not only your corporate team but your partners – they need to visualise the potential impact they could have on the world.” – Ghalib Ullah, Parkinson’s UK

“All the team have in their heads. That when we go into a conversation with a company what we are looking for is that ambition at the top of our partnership model. Which is an ambition that only us and that company can achieve… If you’ve got that ambition then all the levers for change will naturally fall out of it because it is so strategic to both sides…. In three years’ time what would the Sun newspaper headline say [the partnership] has achieved?” – charity interviewee in the research.

To get your copy of the full report, download it here

On the 1st of July, we were delighted to be joined by 80 professionals from across the charity and business sectors for the launch of our new research – Anchors Away: breaking free of the barriers to ambitious charity-company partnerships. We heard from four incredible speakers and had some great comments in the Zoom chat, and we’re proud to share some of the highlights.

Stay Informed. Stay Remarkable.